Terms and Conditions of Hands 4 Hire Cleaning Services

General Cleaning Terms and Conditions

The customer shall be deemed to be the person whose details are completed on the online booking form received.

Hands 4 Hire Cleaning Services will endeavour to provide you with the number of hours cleaning booked online on the time and date you have requested. We will inform you by telephone or email if we are unable to attend on the date/time you have requested and will endeavour to re-arrange the booking at a mutually convenient time/date. If we are unable to agree on a mutually convenient time/date we will refund your full payment.

If you wish to cancel your booking, you must give Hands 4 Hire Cleaning Services at least 72 hours notice prior to the agreed time and date of your clean. If you do not give the required 72 hours notice, Hands 4 Hire Cleaning Services will only refund you 50% of your booking cost.

Cancellation will only be accepted in writing or by email. If you wish to change the date/time of your booking you must give Hands 4 Hire Cleaning Services at least 72 hours notice prior to the agreed date/time of your cleaning booking. If you do not give 72 hours notice, an additional charge of £25 will be incurred and will be payable on the day of the re-scheduled clean.

If you fail to re-arrange the booking and subsequently cancel we will only refund 50% of your booking cost. Changes to your booked cleaning must be in writing or by email.

If Hands 4 Hire Cleaning Services arrive at your property, at the agreed time/date of your booked cleaning and are unable to gain access, we will wait for a maximum of 15 minutes. We will attempt to contact you on the telephone numbers provided but If we are still unable to gain access to the property we reserve the right to cancel the booking and will not offer a refund.

Our cleaners will clean in your home for the full amount of hours that you have booked. Remember though that, if more than one cleaner is allocated, they will each be doing an hours work. For example if you book 4 hours cleaning and there are two cleaners, they will do two hours work each, making up the four hours, but will only be in your house for 2 hours in total.

We will only provide the number of hours cleaning that you have paid for, with a maximum of 10 minutes over being allowed. If you find that you have not booked enough time for us to fully complete your home cleaning you must re-book further time by telephoning Hands 4 Hire Cleaning Services on 01902 710209. As a business we are unable to provide free unpaid work.

Refunds will be processed within 7 days but may take up to two weeks to show on your credit/debit card statement. If you have a complaint that cannot be resolved by phone please write to:
Hands 4 Hire Cleaning Services 44 Rean Sway Square, Wolverhampton WV6 0EY

General Use of Website Terms

Hands 4 Hire Cleaning Services retains all intellectual property rights to the material that appears on this web site, including graphical images and text. Material on the web site can only be printed or downloaded for personal use. You may not create a website in any form, from text or images on the site, without prior written permission from Hands 4 Hire Cleaning Services. No part of the site may be reproduced, transmitted or stored in an electronic or non electronic format without the prior written permission of Hands 4 Hire Cleaning Services.

Whilst Hands 4 Hire Cleaning Services make every effort to ensure the information on this site is kept accurate and up to date, we do not warrant that general information and / or information regarding products and services is either complete or accurate. Additional products and / or services may be available. In addition products and services published on this site may be available at lower or higher rates than we have illustrated. Errors and omissions excluded.

Any personal data relating to you will only be used by us in accordance with current data protection legislation. We may also make use of such data for administration purposes and future enhancing of the website to meet your needs as well as our marketing, advertising and promotional purposes. We will not pass your personal information to any other companies without your consent.

We will gather a certain amount of anonymous information about users which does not personally identify you, but which may be helpful for marketing purposes or for improving the services we offer. For example we will track how many users visit a certain page, and for how long, so they can measure whether the site is effective. Generally this information is collected through "traffic data" and may entail the use of "Cookies" "IP addresses" or other numeric codes used to identify a computer.